PRIVACY POLICY

At Agape Coaching (“we,” “us,” or “our”), we are committed to protecting your privacy and maintaining the confidentiality of your personal information. In compliance with all applicable laws, including federal and California laws, this Privacy Policy governs and explains how we collect, use, and protect your information when you visit our website at reflectionscc.com or use our services.

What Personal Information We Collect

We may collect the following types of personal information:

Contact Information:

  • Name
  • Email address
  • Phone number
  • Mailing address

Communication Information:

  • Messages sent through our contact forms
  • SMS/text messages (when you consent to receive them)
  • Email communications
  • Phone call records

Website Usage Information:

  • IP address
  • Browser type and version
  • Pages visited on our website
  • Time and date of visits
  • Referring website information

Professional Services Information:

  • Information provided during consultation requests
  • Appointment scheduling details
  • Payment information (processed securely through third-party payment processors)

How We Use Your Personal Information

We use your personal information for the following purposes:

  • Service Provision:To provide counseling services, schedule appointments, and communicate about your care
  • Communication:To respond to your inquiries, send appointment reminders, and provide information about our services
  • SMS Communications:To send appointment reminders, confirmations, and service-related updates (only with your explicit consent)
  • Website Improvement:To analyze website usage and improve our online experience
  • Legal Compliance:To comply with applicable laws and professional regulations
  • Administrative Purposes:To maintain records, process payments, and manage our business operations

Who We Share Your Personal Information With

We maintain strict confidentiality and do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

Professional Requirements:

  • With other healthcare providers involved in your care (with your written consent)
  • As required by law or court order
  • To prevent imminent harm to yourself or others
  • For insurance billing purposes (with your authorization), if applicable.

Service Providers:

  • Secure payment processors for billing
  • HIPAA-compliant technology providers for appointment scheduling and communication
  • Professional consultants bound by confidentiality agreements

Important: SMS consent is not shared with third parties or affiliates for marketing purposes.

SMS/Text Message Privacy

If you opt-in to receive SMS messages from us:

  • Consent:Your consent to receive text messages is completely voluntary
  • Content:Messages will include appointment reminders, confirmations, and service-related information
  • Frequency:Message frequency varies based on your appointments and preferences
  • Opt-Out:You may opt-out at any time by replying “STOP” or as noted, to any message
  • Third-Party Sharing:SMS consent and information is not shared with third parties or affiliates
  • Charges:Standard message and data rates may apply

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

  • Secure, encrypted data transmission
  • Regular security assessments
  • Limited access to personal information on a need-to-know basis
  • HIPAA-compliant storage and handling procedures

Your Rights

You have the right to:

  • Access and review your personal information
  • Request corrections to inaccurate information
  • Request deletion of your information (subject to legal and professional retention requirements)
  • Opt-out of non-essential communications
  • File a complaint with appropriate regulatory authorities

Data Retention

We retain your personal information only as long as necessary to provide services and as required by professional and legal obligations. Clinical records are maintained according to state licensing requirements and professional standards.

Children’s Privacy

Our services are not directed to individuals under 18 years of age, except in the context of family counseling with parental consent. We do not knowingly collect personal information from children without appropriate parental consent.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the updated policy on our website and updating the “Last Updated” date. Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.

Contact Information

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Agape Coaching
ATTN: Nikhil N. Joshi
2055 Wood Street, Suite 208
Sarasota, Florida 34237

For SMS-related questions or to opt-out, reply “STOP” to any text message or contact us using the information above.

This Privacy Policy complies with applicable privacy laws including HIPAA (Health Insurance Portability and Accountability Act) and state counseling regulations. For specific questions about your rights under these laws, please contact us directly.

 

YOUR CALIFORNIA PRIVACY RIGHTS

California Consumer Privacy Act (CCPA). While this Privacy Policy comprehensively describes how we use personal information about you, the CCPA provides some California residents with the opportunity to exercise specific rights relating to data transparency, outlined below.

Right to Know

At your request, we will inform you of the categories of personal information we collect about you and the purposes for which those categories of personal information are used for the 12-month period preceding your request, including the following: the categories of personal information we have collected about you; the categories of sources from which your personal information is collected; the business or commercial purpose for collecting or selling your personal information; the categories of third parties with whom we share your personal information; and the specific pieces of personal information we have collected about you.

Right to Delete

You also have the right to request that we delete any personal information about you that we have collected from you. We will respond to a verifiable request from you to delete your data, except in circumstances where it is necessary for us to maintain your personal information in order to: complete the transaction for which your personal information was collected, provide a good or service requested by you or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between us and you; detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity; debug our systems to identify and repair errors that impair existing intended functionality; exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law; Comply with the California Electronic Communications Privacy Act pursuant to Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the Penal Code; if you have provided informed consent, engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research; to enable solely internal uses that are reasonably aligned with your expectations your relationship with us; or Comply with a legal obligation. To submit a request under your right to know and right to delete, you must contact us at:

Attn: Nikhil Joshi: hello@agapecoaching.com 

From the time we verify the request, we will respond within 45 days, and if additional time is needed, we will communicate extensions with you.

Other Rights

You have the right not to be discriminated against for exercising any of the rights listed above. We do not disclose personal information to third parties for their own direct marketing purposes.

Under 18: California Eraser Law Request

If you use our Site when you are under the age of 18, you may request that we remove your User Contributions under certain circumstances. We do not advertise or market any goods and services that are identified as being inappropriate for children under the age of 18. California law permits minors under the age of 18 to request the removal of her/his User Contributions, subject to certain exceptions.

If you are under the age of 18 and living in California, you may contact us by sending a written request to:   or via email: hello@agapecoaching.com (if you contact us in writing, via email, please use the subject “California Eraser Law Request”).

We may not remove your User Contributions that we are required to retain under any federal or state law, or that have been provided to a third party. While we will do our best to remove a minor’s information upon a valid request, we cannot ensure the complete or comprehensive removal of your User Contributions from our Site, or any information that has been republished, copied, downloaded, or reposted by any third party, and we cannot guarantee that any such information may not be accessible to users of the Internet in the future. We do not advertise or market any of the products or services identified in California Business and Professionals Code Section 22580(i) to users whom we have actual knowledge are under 18 years of age.